SunRay Aston 1-Person Indoor Traditional Sauna | Canadian Hemlock Sauna with 4.5kW Heater | Biohacker Direct

Sunray Saunas Shipping We ship our saunas directly from our warehouse to curbside of your house. All units are brand new in the box. We ship anywhere in the USA within 8-10 business days for in stock models. Stock changes frequently so please contact us if you need a specific delivery date. In stock orders will be shipped within 1-2 business days.

A tracking number for your order will be provided at the time of shipment.

Your shipment will be delivered with a lift gate on board the delivery truck which will easily lower the shipping crate slowly and safely into your driveway.

Residential Delivery Service

Residential delivery is a standard service that we provide which delivers the sauna shipment directly to your residence.

Commercial Delivery Service

Commercial delivery service is available to any business in the US or Canada at no additional charge.

Safe Handling

Our shipping services include extra packaging to keep your sauna in perfect condition when it arrives at your home. Our packaging has the normal cardboard and styrofoam packing materials in addition to corner protectors inside the packaging. We also reinforce the shipping pallet using top grade lumber to crate each and every unit into safely moving cargo.

Notify Prior to Delivery

We provide a notification service to each customer when the unit has left our ware house via phone and we will also contact you prior to the actual delivery in order to schedule the delivery window with you to ensure you are there when the shipment arrives. This ensures you are there to inspect the unit and to accept the delivery. The shipping company will not show up at your home unexpected.

Delivery Policy

When your sauna is delivered, the purchaser of the unit must be present for the delivery. The purchaser is required to inspect the packaging for damage, torn boxes, or holes in any of the packaging. Do not sign the delivery receipt until you are 100% sure that the product you received is in good condition. Damage that is noted will be covered by our warranty policy. Damages that are reported later with no exemptions on the delivery receipt will not be covered. The packages must be opened within 3 days of receiving them to ensure the product is in good condition. If damage is found internally with no damage to the outside of the box, call the shipping company and SunRay Saunas at 800. 976.5530 right away to report the issue. Any type of internal damage must be reported within 3 business days of delivery in order to be covered.

RETURN POLICY You can return any item purchased from sunraysaunas.com within 30 days from the shipping date when it leaves the warehouse if the item is brand new and uninstalled. The item should be in its new and original condition (including: packaging, manuals, accessories, original crate, etc.). Refunds will be processed within 3 business days from the time the return is received at our warehouse.

Due to the high risk of damage when shipped back to our location, you must package the product the same way you received it including any shrink wrap, tape and form. This will help prevent damages back to us. Damaged packages shipped back to us due to poor packaging may result in a restocking fee of up to 25%.

The customer must pay all costs related to original shipping and return shipping even if shipping was free. After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping fee, return shipping fee, and less a restocking fee of 15%.

DEFECTIVE PRODUCTS POLICY Please open and inspect all items once they arrive. You have up to 30 days from the date of delivery to notify us of any broken or defective items. If you receive a broken or defective product please contact us at 1.800.976.5530Defective or broken items will be replaced or repaired at no charge once we receive notification of the defect or damage. After 30 days, any broken or defective items will be covered under our standard warranty policy which can be found under our Terms and Conditions.

CANCELLATION POLICY Orders can be cancelled within 48 hours if the order has not been shipped yet. Most orders are normally shipped out within 24 hours. If you cancel the order after the order has been shipped out , you will be charged the for the original and return shipping charges and any re-consignment fees imposed by the trucking company.

All orders that are canceled will be credited in the original form of payment used when the order was placed.

SunRay Saunas carry a 7/1 Warranty against defects in materials and workmanship. You can contact the warranty claim department at warranty@sunraysaunas.com.

The 7-Year SunRay Warranty covers the structure of the sauna which includes the wooden sauna cabin and all glass parts. All parts including electronic parts and heaters have a 1-Year Warranty.

Warranty claims will only be resolved with the repair of the current product through a parts replacement or shipment of a replacement product. If the warranty claims department determines that the sauna must be returned, it must be returned with a receipt showing date of purchase, purchase price, and the dealer from which the sauna was purchased. No warranty claim will be honored without a receipt. Improper use or installation or damage resulting from acts of nature is not covered under the sauna warranty. No other warranties expressed or implied shall be in effect in lieu of the 7-Year Warranty and no responsibility is assumed for present or future damage due to misuse. SunRay indoor saunas are intended for INDOOR USE. Use of SunRay Saunas indoor models outside will void the warranty.

Do not use lacquers, paints or abrasive cleaners on the sauna. Do not place the sauna on non-approved surfaces or in outdoor applications. Surface cracks are not considered defects in material or workmanship, as they are considered normal characteristics of all wood.