Kyota Genki M380 Massage Chair | Zero Gravity Full Body Massage with Voice Control | Biohacker Direct

Curbside Delivery: Free (Approximate Delivery: 1-2 weeks)

Curbside delivery is a standard shipping method where the delivery company transports your massage chair to your curb or near your entryway, depending on your location. This service does not include moving the item inside the premises, unpacking, assembly, or handling stairs so you may need to make arrangements to bring the package inside your home with a dolly or hand truck for example.

Threshold Delivery: Free (Approximate Delivery: 2 weeks)

Unlike curbside delivery, which leaves the item at the nearest dry area outside your premises, threshold delivery may involve bringing the item just inside the main entrance of your home or apartment building, but it does not include delivery to specific rooms within the premises, assembly, or removal of packaging materials. 

Customers opting for threshold delivery should be prepared to handle any further movement of the item within their home, assembly, and disposal of packaging materials, as these services are not included.

White Glove In-Home Delivery and Set-Up: Free (Approximate Delivery: 2-3 weeks)

White glove delivery is the highest level of delivery service, offering a premium experience that goes beyond standard shipping methods like curbside or threshold delivery. White glove delivery includes several enhanced features designed to provide a hassle-free experience for you:

1. Scheduled Delivery Appointment: The delivery company will contact you to schedule a specific delivery time, ensuring that you are available to receive the massage chair.

2. Room of Choice Delivery: Unlike curbside or threshold delivery, white glove service includes delivering the item to a specific room within your home or business, even if it's upstairs or downstairs.

3. Unpacking and Assembly: The delivery team will unpack your item, assemble it if necessary, and place it in your desired location. This is particularly useful for furniture and complex items that require expert assembly.

4. Debris Removal: After the massage chair is set up, the delivery team will remove and dispose of all packaging materials, leaving your space clean and free of clutter.

Kyota return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, please email us at support@biohackedirect.com with your order number and we will provide detailed instructions on how to process the return.

Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please note, you as the customer will be responsible for paying the return shipping costs of the item(s) in your order and will be charged a 10% re-stocking fee.

The Kyota Promise: 4 Year Residential Limited Warranty

• Unlimited USA-based customer & technical support
• 4 Year structural framework warranty
• No-cost replacement on covered parts for 2 years
• Complete Care/No-cost parts & labor (in-home, if necessary) for 1 year

For In-Home service, Kyota will arrange all covered parts deemed necessary, to be sent to the consumer and, if necessary, an authorized service provider to repair the product at the customer's residence, at no charge to the customer. If a particular part is no longer manufactured, Kyota may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Kyota is no longer responsible for making repairs under the warranty coverage.

Any repairs needed during the 3 year parts warranty coverage, Kyota will provide covered parts at no cost; however, consumer is responsible for any and all shipping, duties and brokerage fees on parts not covered by this warranty or covered but outside of the coverage period. Structure warranty is limited to the steel and steel-welded parts of the frame. If a replacement is issued under the Parts or Structure warranty period, the consumer is responsible for shipping, duties, and brokerage fees related to the replacement. Kyota, at its sole discretion, will repair or replace any defective part within a reasonable time frame. Field Service is only available in the United States. Field Service requires pre-approval and, if necessary, must be performed by Kyota-authorized field service personnel to maintain warranty coverage.

Warranty Exclusions

Warranties do not cover any loss or damage resulting from: improper installation; unauthorized repairs; use in a commercial or corporate setting; alterations or modifications of original condition; improper use of electrical/power supply; loss of power; electrical disturbances and power surges; dropped product, including but not limited to remote controls; a malfunction or damage resulting from improper use or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; and products purchased from unauthorized dealers. Damage incurred due to shipping and handling does not constitute a defect under this warranty. Softening/ hardening of foams and filling composites in pillows and pads does not constitute a defect under this warranty as those items naturally change with use. Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings and grain and dye variations in leather do not constitute a defect under this warranty. Failures of attach points, such as, but not limited to: stitching, Velcro, and zippers, do not constitute a defect under this warranty.

To initiate a Kyota Warranty claim, simply call the Customer Support Team at 603-910-5333.

Why Buy a Massage Chair from Us?

Imagine, if you will, a world where after punishing your body with our borderline sadistic (yet incredibly effective) range of biohacking and fitness equipment, you could simply plop down into a massage chair that whispers sweet nothings to your sore muscles. "But hold up," you might protest, "aren’t you folks the masters of muscle torment, not tender, loving care?" Precisely, dear fitness warrior!

We've always been about pushing you to your limits, but we also believe in the art of the glorious recovery. That's why, in a plot twist worthy of a daytime soap opera, we've introduced a line of luxurious massage chairs.

Because honestly, what’s the use of being able to lift a small car if you can’t relax like a Greek god afterward? So yes, buying a massage chair from us might seem as out of place as a kangaroo at a penguin party, but it’s the perfect way to say to your muscles, "Sorry for the torture, here’s some love." Dive into the unexpected and let your recovery be as epic as your workout. Plus, it’s the only instance where sitting down won't feel like giving up.

Look, we know we're not a Massage Chair Ecommerce Website, but we are dealing with the exact same suppliers and prices but more importantly unlike them, we offer FREE WHITE GLOVE DELIVERY ($400 value) on every Massage Chair!