190 Gallon Cold Plunge Tub | Leisurecraft Dundalk Polar Plunge

Return Policy

1) Our stated return policy is: We do not accept returns
a. It is very expensive to return products back across the border
2) If a product must be returned to the factory, the following will apply:
a. 20% Restocking fee
b. Customer will be responsible for any and all shipping costs to the factory
c. Products must be returned in their original packaging and condition
d. Leisurecraft will inspect the product upon return and Leisurecraft will be the sole
decider of the condition of the product and the amount of the refund

Order Cancelation Policy

1) Up to 14 days from order entry – you can cancel the order without penalty
2) After 14 days, a $65.00 cancelation fee will apply 
3) Within 7 days of the ship date, the order cannot be canceled
4) For all Canadian Timber Collection products, Dealers will have 24 hours to cancel the order for the $65.00 cancelation fee.

Order Change Policy

1) Up to 14 days from order entry – you can edit/change the order without penalty
2) After 14 days, a $65.00 edit/change fee would apply 
a. Examples: adding removing products, adding removing options, changing the ship to
address, changing the shipping method, etc.
3) Within 7 days of the ship date, the order cannot be edited or changed
4) After the product has shipped, if the Customer wants to change the ship to address, a $250 fee will apply 
5) For all Canadian Timber Collection products, Dealers will have 24 hours to change the order for the $65.00 change fee. After 24 hours, the order can not be changed.

All products designed and manufactured by Dundalk LeisureCraft Inc. ("LeisureCraft") are covered by a limited warranty against defects in materials and workmanship under normal residential use
for a period of five (5) years, beginning on the date the product is received by the original end-user consumer.

This warranty does not apply to defects resulting from normal wear and tear, improper installation, insufficient or improper maintenance, natural weather conditions or failure to follow the manufacturer's installation, usage, or care instructions.

In the event of a valid warranty claim, LeisureCraft will provide replacement parts at no charge. However, please note that the replacement of parts will not extend the original warranty period.

This warranty is limited solely to the replacement of parts and does not cover any associated service, labor, or installation costs, all of which are expressly excluded.